Frequently Asked Questions

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General Questions
Topics:

1.. Do I need to make an appointment?
2. What happens during the visit?
3. How long will the visit take?
4. How soon can I get my results?
5. Where can I get tested?
6. How much does it cost?
7. What are the signs/symptoms of an STD?
8. I don’t have any signs/symptoms should I still get tested?
9. Should my partner get tested?
10. Is my information confidential?

Patient Portal Questions
General Topics:

1. How do I get access to the patient portal?
2. What sort of information is available on the patient portal?
3. If I don’t have a patient portal account, can I still get my medical records?
4. Am I allowed to set up a patient portal account for my children, spouse, or partner?
5. I never received an email with my username and password, what do I do?
6. I deleted the email with my username and password. Can you send it to me again?
7. I tried to log in to my patient portal account and it says I am locked out. Can you unlock my account?

STD Specific
8. What does “Presumed Negative” mean on my test results?
9. My test result says “Positive”, what does that mean?
10. I think I was treated at the time of my visit. Do I need to get treated again?
11. I have questions about my results or my treatment. Who can I call to get help?

1. Do I need to make an appointment?

Maricopa County’s STD clinic operates on a walk-in basis (no appointment is needed). Since the clinic is a walk-in clinic it is recommended that you arrive as early in the day as you can.
If you would like to get tested at another provider you will need to contact the provider regarding the office policy on appointments.

2. What happens during the visit?

Getting tested for STDs at the Maricopa County STD Clinic consists of 7 basic steps:

     1.  Registering in the lobby for the STD Clinic (Clinic number 6) and pay $20 fee
2.  Discussing your reason for visit with our Triage staff
3.  Awaiting a visit with a medical provider if you have an STD diagnosis, symptoms, or are a contact to someone with an STD. Those without              these conditions will be referred directly for STD testing.
4.  Having a blood draw for HIV and syphilis testing
5.  Submitting a urine sample for chlamydia and gonorrhea testing*
6.  Receiving treatment for those examined by a medical provider
7.  Receiving education and call back information for STD results

             *Some patients will be asked to also collect a rectal swab specimen.

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3. How long will the visit take?

At Maricopa County STD clinic the length of the visit depends on whether or not you need to see a provider. A test-only visit generally takes one hour. A provider visit may take 1 ½ to 2 hours. If you are interested in tested at another provider you will need to contact that provider to see talk about the office visit lengths.

4. How soon can I get my results?

Results are generally available in 48-72 hours. Maricopa County STD Clinic now has web-based results reporting such that you can review your results online.

5. Where can I get tested?

Visit our Get Tested page. There you can find locations that offer STD testing.

6. How much does it cost?

There are many low cost and even free options for testing. Maricopa County Public Health offers tested Monday-Friday 8am-3pm for $20. They also host various outreach events held throughout the month where you can get tested for free. There are also many other providers in the community who offer testing options. You will need to contact the provider to find out the cost of tested. To see where free testing events are being held check out the Upcoming Testing Events page.

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7. What are the signs/symptoms of an STD?

Signs/symptoms can vary depending on the disease. If you are experiencing any symptoms that are not normal for your body you should see a doctor and request to be tested for STD’s.

8. I don’t have any signs/symptoms should I still get tested?

Absolutely – 80% of persons with STDs do not have symptoms. Untreated, STDs can cause long term damage including infertility, pelvic infection, ectopic pregnancy, and chronic pelvic pain.

9. Should my partner get tested?

It is recommended that you bring your sexual partners such that you can receive the same examination and treatment at the same time. We also offer partner services whereby partners can be contacted by our staff and referred for testing and treatment without sharing your name or personal information.

10. Is my information confidential?

Your medical record and interview information is confidential. It cannot be shared with outside parties without your consent.

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Patient Portal Questions

General –

1. How do I get access to my Patient Portal?

If you are at least 18 years old and you are going to be seen in the Tuberculosis or STD clinic, you can sign up to take advantage of the Patient Portal during the registration process.

2. What sort of information is available on the Patient Portal?

Your full medical record (visit notes, lab results, x-ray results, appointment history, medication information ,etc.) is available to you on the Patient Portal. You can also send secure messages to the MCDPH staff regarding your healthcare (please note that these messages will become a part of your medical record).

3. If I don’t have a Patient Portal account, can I still get my medical records?

You can still get any part of your medical record on paper by coming in person to the Medical Records office at 1645 E. Roosevelt St and presenting a valid photo ID. If you were seen in the STD Clinic, you may also call the Results Line and provide your 5-digit security code to get your results over the phone.

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4. Am I allowed to set up a Patient Portal for my children, spouse or partner?

Due to the confidential nature of a medical record and our commitment to patient confidentiality, our policies do not allow Patient Portals to be set up by anyone except the patient.

5. I never received an email with my username and password, what do I do?

The message would have been sent by MCDPHPortal. Check your Junk and Trash email messages to ensure that the message did not get lost.
Go to the Portal Website at https://mycw80.ecwcloud.com/portal10519/jsp/100mp/login.jsp and click “Can’t access your account”. You will be able to get your username and/or password from there. Please call Public Health’s Medical Records office at 602-506-6018 during normal business hours for additional assistance.

6. I deleted the email with my username and password. Can you send it to me again?

We are unable to resend Portal activation messages. The message is system generated and is only sent once. After that, you will need to return to the Public Health Medical Records office with a valid photo ID to re-establish your account.

7. I tried to log in to my Patient Portal and it says I am locked out. Can you unlock my account?

The only way to unlock your Patient Portal account is to come in person to the Medical Records Office. You will be required to show a valid picture ID.

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STD Specific

8. What does “Presumed Negative” mean on my test results?

“Presumed Negative” means that the tests that were run did not find any evidence of infection at the time of your visit. If you are still experiencing symptoms or have been re-exposed, please come back for follow-up services. If you have further questions please email std@mail.maricopa.gov. You will get a response within two business days.

9. My test result says “Positive”, what does that mean?

“Positive” means that the test that was run found evidence of infection. If you were not treated for this infection at the time of your visit (you can find this information on your visit summary), you will need to return for treatment.

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10. I think I was treated at the time of my visit. Do I need to get treated again?

Depending on what you were treated for, you may need to return for more treatment. Please send a secure message to our staff from your portal with any questions you may have.

11. I have questions about my results or my treatment. Who can I call to get help?

Please send a secure message through your patient portal.

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